Refund policy

Last Updated: 5 October 2026

At SwarnQulture, we want you to shop with confidence. If you receive a defective, damaged, incorrect, or otherwise eligible item, you may request a return or replacement within 7 days of receiving your order, subject to the conditions below.

Please note: SwarnQulture does not offer refunds. Eligible returns will only be processed for replacement or exchange, subject to product availability and approval.

Eligibility for Returns & Replacements

To be eligible for a return or replacement:

The request must be made within 7 days of delivery.
The item must be in the same condition in which you received it.
The item must be unused, unworn, and unaltered.
All original tags, packaging, and accessories must be included.
You must provide your order number, receipt, or other valid proof of purchase.
Clear photographs or videos may be required to verify the issue.

Items that do not meet these conditions may not be eligible for return or replacement.

How to Request a Return or Replacement

To initiate a return or replacement, please contact us at:

Email: swarnqulture2210@gmail.com

Please include your order number, details of the issue, and clear photographs/videos of the product where applicable.

Important: Please contact us and receive confirmation from our team before sending any item back. Products returned without prior approval may not be accepted.

Once your request is approved, we will provide you with the necessary return instructions.

Damaged, Defective or Incorrect Items

Please inspect your order immediately after receiving it.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within 48 hours of delivery, with clear photographs or videos showing the issue.

After reviewing the information provided, SwarnQulture will determine whether the item qualifies for a replacement or exchange.

If approved, we will arrange a replacement subject to product availability.

Non-Returnable Items

Certain products may not be eligible for return or replacement, including:

Custom-made or personalized products
Special-order products
Products that have been worn, used, altered, resized, or damaged after delivery
Products damaged due to improper handling, storage, or use
Items returned without their original packaging, tags, or accessories
Sale or clearance items, unless they are received damaged, defective, or incorrect

If you are unsure whether your item qualifies, please contact us before sending it back.

Exchanges & Replacements

If you receive a damaged, defective, or incorrect product, we will review your request and, where eligible, arrange a replacement or exchange.

Replacement availability is subject to stock.

If the exact same product is unavailable, SwarnQulture may offer an alternative product of equivalent value, subject to availability and mutual agreement.

SwarnQulture does not provide refunds or monetary reimbursement for returned products.

No Refund Policy

All purchases made through SwarnQulture are non-refundable.

We do not provide refunds to the original payment method, bank account, wallet, cash, or any other form of monetary reimbursement.

Where a return is approved under this policy, the resolution will be limited to an eligible replacement or exchange, subject to the conditions stated above.

Return Shipping

Return shipping requirements may vary depending on the reason for the return.

If the product was received damaged, defective, or incorrect, please contact us before shipping it back so that we can provide the appropriate instructions.

Customers should not send products back without receiving return approval and instructions from SwarnQulture.